Most leaders have long recognized the value of empathy. This skill is imperative as it has the ability to improve the performance of a business or organization. In fact, organizations that employ empathy can improve their results by up to 50%.

According to a new study, demonstrating empathy can positively impact various aspects of an organization’s operations, such as innovation and retention. Great leadership requires a combination of skills to encourage high performance and engagement. Unfortunately, empathy is often overlooked as a key component in developing ideal team conditions.

The outbreak of COVID-19 brought about an awareness of the importance of mental health in the business sector. During the course of the pandemic, many people experienced a spike in stress levels due to the uncertainty surrounding the situation.

Being able to meet the needs of their employees has a positive impact on an organization’s operations. For instance, it can help boost retention rates and improve customer experiences. Furthermore, connecting with others through empathy helps people cope with stress and improve their happiness at work.

Effectively exhibiting empathy can be done in various ways. For instance, leaders can use cognitive empathy to consider another person’s perspective. They can then practice emotional empathy by asking themselves if they would feel the same way.

Leaders are most successful when they are able to listen to their subordinates’ concerns and thoughts and then make plans to improve the organization’s operations.

Rather than being experts on mental health, leaders should demonstrate attentiveness and care by asking questions, taking cues from their team members, and checking in with staff members. Being able to understand the other person’s perspective can help leaders make informed decisions. 

Being able to exhibit empathy in action can also be done by being able to help an employee who’s experiencing difficulties. It involves participating in healthy discussions about developing effective solutions.

Despite the fact that empathy isn’t a new skill, it has gained increased importance due to the increasing number of studies about its importance in the workplace. This competency can help leaders improve their organizations’ operations and foster a healthy work environment. Every leader should also be knowledgeable about their company’s mental health resources.